Lova — Terms & Conditions and Privacy Policy

PART 1 — TERMS & CONDITIONS

1. Who we are

Lova is operated by H182 BV, registered with the Dutch Chamber of Commerce (KVK) under number 87123371, VAT number NL864210012B01, address Haarlemmerdijk 182, 1013 JK Amsterdam. You can reach us at hello@lova.cafe.

These Terms & Conditions apply to your use of lova.cafe (the "Website"), including making a reservation or purchasing a gift card through it.

2. Using the website

  • You must be legally able to enter into a binding contract to make a reservation or purchase a gift card.

  • You agree to provide accurate information when booking or purchasing.

  • We may suspend or restrict access to the Website at any time, for maintenance, security, or other reasonable business reasons.

3. Reservations and deposits

  • Reservations made through the Website may require a deposit, paid via our booking and payments partner, Tebi.

  • Deposit amounts, and our cancellation and no-show policy, are stated to you during the booking process and confirmed again in your booking confirmation email. That stated policy governs your specific reservation.

  • Tebi processes the payment on our behalf under its own terms and conditions, which apply to the payment transaction itself (see Section 5).

4. Gift cards

  • Gift cards are digital, purchased through the Website via Tebi, and delivered by email after purchase.

  • Gift cards are valid for 2 years from the date of purchase. This is stated at the time of purchase and in your confirmation email.

  • Gift cards can be redeemed at Lova, Haarlemmerdijk 182, Amsterdam.

  • Gift cards cannot be exchanged for cash, except where required by law.

5. Tebi (our payments partner)

Deposits and gift card purchases made through the Website are processed by Tebi, our reservations, point-of-sale, and gift card platform. Tebi's own terms and conditions and privacy policy apply to the payment transaction itself — we encourage you to review them at the point of payment. We are responsible for the reservation or gift card itself; Tebi is responsible for processing the payment securely.

6. Intellectual property

All content on the Website — including the Lova and PdQ names, logos, photography, recipes, and text — is owned by or licensed to H182 BV and protected by copyright and trademark law. You may not copy, reproduce, or use it commercially without our prior written permission.

7. Liability

  • Nothing in these Terms excludes or limits liability that cannot legally be excluded under Dutch law (e.g. for death, personal injury caused by negligence, or fraud).

  • Subject to that, our liability to you for any claim arising from your use of the Website, a reservation, or a gift card is limited to the amount you paid us for the relevant booking or gift card.

  • We're not liable for indirect or consequential losses, or for delays/failures caused by events outside our reasonable control (force majeure), including issues with Tebi's platform itself.

8. Complaints

If something's gone wrong, please contact us first at hello@lova.cafe so we can try to resolve it directly. If we can't resolve a dispute together, EU consumers can also use the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

9. Governing law and disputes

These Terms are governed by Dutch law. Any dispute will be submitted to the competent court in Amsterdam, without prejudice to any mandatory consumer protection rules that entitle you to bring a claim in your own country of residence.

10. Changes to these Terms

We may update these Terms from time to time. The version published on the Website at the time of your booking or purchase applies.

PART 2 — PRIVACY POLICY

1. Who is responsible for your data

H182 BV (KVK 87123371), Haarlemmerdijk 182, 1013 JK Amsterdam, operating Lova and this Website, is the data controller for the personal data described below. Contact: hello@lova.cafe.

2. What data we collect

  • Reservation data: name, email, phone number, party size, reservation date/time, and any special requests you share with us.

  • Payment data (deposits/gift cards): handled directly by Tebi — we receive confirmation that payment was made, but do not ourselves store your full card details.

  • Communication data: anything you send us via contact forms or email.

  • Technical/analytics data: IP address, browser type, and browsing behavior via cookies and tracking pixels — Google Analytics and Meta Pixel.

3. Why we use your data, and our legal basis

  • Processing your reservation or gift card order — performance of a contract

  • Customer service / responding to enquiries — legitimate interest / performance of a contract

  • Email communications (e.g. offers, updates) — consent

  • Website analytics (Google Analytics) — consent, via cookie banner

  • Advertising/remarketing (Meta Pixel) — consent, via cookie banner

  • Fraud prevention, legal/tax record-keeping — legal obligation / legitimate interest

4. Who we share it with

  • Tebi — our reservations, point-of-sale, and gift card platform, which stores your data on our behalf.

  • Google Analytics and Meta Pixel — process browsing/technical data for analytics and advertising purposes, subject to your cookie consent.

  • Other service providers we use to communicate with or serve you. We may use additional third-party tools from time to time to process customer data for these same purposes (such as email communications, customer service, or marketing); this Privacy Policy covers that use.

While Tebi stores your data as our platform provider, we retain access to it and may use it ourselves, including via the additional tools described above.

We do not sell your personal data to third parties.

5. How long we keep it

  • Reservation and payment-related records: retained for 7 years, in line with Dutch tax record-keeping requirements.

  • Enquiry/contact data: kept only as long as needed to resolve your query, unless a longer period is legally required.

  • Analytics data: retained according to our Google Analytics settings.

6. Cookies

The Website uses cookies and similar technologies for:

  • Essential/functional cookies needed to run the site and process bookings.

  • Analytics — Google Analytics, to understand how visitors use the site.

  • Advertising — Meta Pixel, to measure and target advertising.

When you visit the Website, our cookie banner lets you accept or manage your cookie preferences — non-essential cookies (analytics and advertising) are only set according to your choice. You can change your preferences at any time via the cookie banner or your browser settings.

7. Your rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate data

  • Request deletion of your data ("right to be forgotten")

  • Object to or restrict certain processing

  • Request a copy of your data in a portable format

  • Withdraw consent at any time (including for analytics/advertising cookies)

To exercise any of these rights, contact us at hello@lova.cafe. If you're not satisfied with our response, you can lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, autoriteitpersoonsgegevens.nl).

8. International transfers

Google Analytics and Meta Pixel may transfer data outside the EU/EEA (e.g. to the US). Where this happens, these providers are responsible for ensuring appropriate safeguards are in place, such as Standard Contractual Clauses.

9. Changes to this policy

We may update this Privacy Policy from time to time. The current version is always available on the Website.

Last updated: September 2026